You can restore your access by importing your seed phrase (12 mnemonic words) and then setting a new password.
NOTE: NEVER share your seed/mnemonic phrases with anyone. This is the golden rule in crypto. Mnemonic phrases must be saved because it is the ONLY way to retrieve an account due to the decentralized nature of Vitex. They are the keys to your account and must be entered in the correct order.
How to Create a New Account
Log out of the wallet
Choose the option to “Import Mnemonic Words"
Input your seed phrases
Set a new password
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