ViteX Customer Support - Read this before ticket submission – Help Center

Dear ViteX users,

Welcome to ViteX Help Center！

Here you can find 4 main sections:

Announcements: where we publish token listing and campaign info;

Guides & Tutorials: where we publish how to use Vite App; You could find useful guides here.

Rules & Regulations: where you can find rules of User and Operator ;

About Vite and ViteX: where we publish info on Vite blockchain and ViteX platform.

ViteX is a Dapp, smart contract, built-in DEX on the Vite blockchain. More info on ViteX.

It is jointly operated by multiple Operators. More info on Operator.

Some operators are providing Gateway service, which enables ViteX with cross-chain trading.

Cross-chain Deposit: If your asset is not initially minted on Vite blockchain, you will cross-chain deposit your asset to an Operator and they will distribute the wrapped token to you. ie USDT(ERC20) and USDT-000

Cross-chain Withdrawal: When you retrieve the native token, you will cross-chain withdraw it. You will send the wrapped token back to the Operator; then they will send the native token to you.

Send/Receive: when you try to send the wrapped token to another user(who also uses Vite App), please use 'send' function. It will transfer the wrapped token directly to another Vite address within 1 sec and there is no fee for the transaction.

Trading: All trading on ViteX are on-chain operations. Thus, it supports only the Vite blockchain natives or the wrapped tokens.

When you are engaged in any issue related to deposit, withdrawal or trading pair, please contact the relevant Operator.

Operator	Customer Support	Token Listed
Vite Gateway	https://vitex.zendesk.com/hc/en-001/requests/new	ETH-000, USDT-000, VITE, VX, GRIN-000, ANKR-000, XRP-001, EOS-003, WAVES-00, OKB-001, FRM-001, ONE-000, BCH-001, LINK-001, XMR-000, KAI-000, BUSD-000, BSV-000, HNS-000, AR-000, DEXG-000，PRV-000, NAMI-000, AUTO-000, HFI-000, NFY-000, RAD-000, TON-000, PEPE-000, PLANET-000
VGATE	vgateservice@gmail.com	BTC-000, TERA-000, BIS-000, DERO-000, ERG-000, PASC-000, GRIMM-000, BEAM-000, DUN-000, PEG-000, PFCT-001, PUSD-000, PGOLD-001, CASH-000, XBG-000, TRB-000, EPIC-002, TRTL-000, BAN-000, IXI-000, XGM-000, XRT-000, FMA-000, SRK-000, STA-000, DELTA-000, HTR-000, IDNA-000, ASK-000, DXCT-000
Bi23	support@Bi23.com	ATOM-000, CGLD-000, IRIS-000
Vino	https://twitter.com/nanogateorg	NANO-001, BAN-001, XLM-000, CAKE-000, MATIC-000, POOCOIN-000,
XGATEVITE	https://twitter.com/XGateVite	VINU-001, PAW-000
VITOGETEAM	https://twitter.com/Vitoge_official	VITOGE-000
Vitamin Coin	https://twitter.com/Vitamin_Coin	VITC-000
ExperimentDAO	dao.thomiz.dev/support	FTM-000
ViCat	https://twitter.com/ViCat_777	Vicat-000
SwissVite	swissvite@gmail.com	SVB-000